Who We Are, AstroLabs, the Gulf's Leading Business Expansion Platform

AstroLabs is the largest business expansion platform in Saudi Arabia, and the Gulf's leading platform for high-growth companies expanding into the Saudi and UAE markets. We work alongside government entities and private sector partners to develop key sectors in the Kingdom, offering business setup, co-working, recruitment, and bespoke programs tailored to the industries we serve.

Over the last decade, we've enabled more than 1,500 global ventures to set up and grow in the Gulf, combining local company formation in collaboration with MISA, soft-landing support, and ongoing business services to help international companies establish and scale in the region.

Who You Are, A Detail-Oriented Client Partner Who Gets Things Done

You're a proactive, service-minded operations professional who thrives on managing multiple client requirements, navigating government procedures, and turning complex setup journeys into a smooth experience. You combine meticulous execution with clear communication, urgency, and sound judgment. You take ownership of assigned tasks while collaborating closely with the Portfolio Manager – Entity to deliver on client commitments.

What You'll Do, Key Responsibilities

KSA Business Setup & Entity Formation

• Execute assigned tasks across the KSA company formation journey, from MISA investment licensing and related approvals through Commercial Registration (CR), General Manager (GM) visa and residency processes, and final handover.

• Coordinate the documentation, submissions, follow-ups, and approvals required at each applicable setup phase, in line with current regulations and AstroLabs standard operating procedures.

• Work with relevant government platforms and authorities, including MISA and the Ministry of Commerce, and coordinate with other authorities as required by the client’s entity type and setup pathway.

• Ensure client documents and applications are complete, accurate, and compliant before submission; track pending requirements and follow through to resolution.

Client Relations & Communication

• Serve as a responsive day-to-day point of contact for clients on assigned setup tasks, explaining requirements, next steps, dependencies, and expected timelines in clear, professional language.

• Proactively request missing documents, follow up on client actions, and provide timely, accurate progress updates, coordinating with the Portfolio Manager – Entity on overall account communications.

• Manage client questions and operational concerns with empathy and urgency; flag risks, delays, and sensitive escalations early rather than allowing surprises.

• Help deliver a seamless transition at handover by confirming completion of assigned milestones and organizing accurate documentation for the receiving team.

Task Execution & Operational Excellence

• Manage a high-volume queue of assigned client tasks, prioritizing effectively against service commitments, regulatory dependencies, and deadlines.

• Maintain accurate, up-to-date task statuses, documents, and client records in Salesforce, HubSpot, and relevant project management systems.

• Identify bottlenecks and process deviations, resolve issues within scope, and escalate material risks to the Portfolio Manager – Entity with recommended solutions.

• Contribute practical process improvements that reduce errors, accelerate turnaround times, and strengthen the client experience.

Government Relations & Collaboration

• Build constructive working relationships with government stakeholders and service providers to facilitate compliant, timely processing.

• Keep current with changes to KSA business setup requirements, participate in relevant training, and share operational learnings with colleagues.

• Collaborate with Portfolio Managers and internal teams to align task execution, client expectations, and handover readiness; demonstrate integrity, accountability, and initiative.

What You Bring, Skills & Experience

• Hands-on experience in KSA business setup, company formation, government relations, PRO/GRO operations, or a comparable client-facing operations role.

• Practical familiarity with MISA licensing, CR issuance, GM visa processes, and the dependencies between the main phases of company setup in Saudi Arabia.

• Strong client communication and relationship management skills, with the ability to explain administrative and regulatory processes simply.

• Excellent organization, prioritization, documentation accuracy, and follow-through across multiple concurrent cases.

• Comfort using CRM and task-management systems; experience with Salesforce or HubSpot is an advantage.

• Professional fluency in Arabic and English, both written and spoken; a solutions-oriented, collaborative working style.

Your Qualifications

• Relevant experience in KSA entity formation or government transaction processing is strongly preferred.

• A degree in business administration, management, or a related field is an advantage.

• Experience working with international clients or professional services teams is a plus.

How Success Is Measured

• Velocity: meet defined working-day turnaround targets for at least 80% of assigned CR, GM visa, and handover tasks, measured separately by process.

• Task volume: manage approximately 25 active client tasks during Phases 1 and 2, scaling to 35–45 during Phase 3, subject to task complexity and allocation.

• Quality: fewer than 4 material processing errors per quarter.

• Continuous improvement: contribute at least 3 actionable process improvements per quarter.

• Data hygiene: maintain 99% accuracy in systems, task updates, and client records.

• Client experience: provide proactive updates, timely responses, and clear escalations throughout assigned setup activities.

Why Join AstroLabs?

Join the Gulf's leading business expansion platform and play a hands-on role in helping international companies establish their presence in Saudi Arabia. You'll work at the intersection of client service, government relations, and operational delivery, with opportunities to deepen your KSA market expertise and grow your ownership of increasingly complex client journeys.