Who We Are – AstroLabs, the Gulf’s Leading Business Expansion Platform

At AstroLabs, we specialize in facilitating high-growth companies' entry into the Saudi and UAE markets. Offering comprehensive growth services including business setup, co-working spaces, and recruitment, we collaborate with government and leading private sector partners to bolster key regional sectors.

As market leaders, having expanded 850+ companies to the UAE and 600+ to KSA, we're driving industry digitization – and we want you to be part of this journey!

Our vibrant Riyadh office serves as the heart of our organization, hosting half of our workforce. Joining our Community team means becoming part of a global community, enriching our culture with diverse perspectives and experiences.

Our culture is ambitious, collaborative, outcome-oriented, and driven by curiosity.

Who You Are

As a Community Coordinator, you will play a key role in creating a welcoming, engaging, and seamless experience for AstroLabs members and visitors while supporting the day-to-day operations and activation of our community.

You will serve as a first point of contact for our members and visitors, ensuring a high standard of customer service and resolving or routing member requests effectively. Beyond front-of-house operations, you will support the Community Manager in building and activating the AstroLabs community, organizing ecosystem initiatives and events, strengthening member engagement, and promoting the space to relevant companies and stakeholders within the media industry.

You will also ensure the space remains fully operational and presented to a high standard, coordinate with partners and service providers, identify potential commercial opportunities from members, visitors and inquiries, and connect them with the appropriate AstroLabs teams.

We are looking for a true “people person” with exceptional communication, customer service and organizational skills, who enjoys building relationships, bringing people together and creating memorable community experiences.

Our motto is “Make It Happen,” and we bring together people who live and breathe that mindset.

What You’ll Do

Front Desk & Member Experience

• Manage the effective operation of the front of house and maintain a welcoming, professional environment.

• Ensure all members, prospective members and visitors are greeted warmly and supported effectively.

• Assist members and visitors with inquiries across phone, email, online chat and walk-ins, as well as deliveries, appointments and day-to-day requests.

• Provide members with the necessary tools, information and support for a smooth member experience.

• Respond to and follow up on inquiries about AstroLabs, making the appropriate escalations and connections across AstroLabs teams.

• Capture potential leads from calls, chat, walk-ins and referrals and record and route them appropriately.

• Proactively identify recurring member needs, concerns and experience gaps and flag them to the Community Manager.

Community Management & Engagement

• Support the Community Manager in building an active, connected and engaged member community within the space.

• Build strong day-to-day relationships with members, understand their businesses and needs, and identify opportunities to connect them with relevant people, services and opportunities.

• Support the Community Manager in organizing ecosystem-building events, community initiatives, networking activities and member engagement programs.

• Coordinate event and community activation logistics, including invitations, member communication, room setup, AV requirements, catering and on-the-ground execution.

• Encourage member participation in AstroLabs events, initiatives and community activities through proactive outreach and regular engagement.

• Support the onboarding and integration of new members into the community, ensuring they understand the space, available services and opportunities to engage.

• Support initiatives that promote the space to relevant companies and stakeholders within the media industry and help attract the right community profile.

• Identify potential partnerships, speakers, community contributors and ecosystem connections and flag opportunities to the Community Manager.

• Gather member feedback and community insights and share recurring themes, opportunities and concerns with the Community Manager.

• Identify potential commercial opportunities, referrals and leads arising from community interactions and connect them with the appropriate AstroLabs Business Unit.

• Support community communications and member updates to ensure members remain informed about upcoming events, opportunities, services and initiatives.

• Contribute ideas for improving member engagement, experience and sense of community within the space.

Space Operations

• Handle supply purchases and deliveries for AstroLabs, including pantry and office consumables.

• Coordinate with service providers including cleaning, internet, security and maintenance to ensure the space remains fully operational.

• Conduct routine checks to ensure printers, meeting rooms, shared spaces and other resources are operational and maintained to a high standard.

• Maintain a concern log and follow through on operational issues until resolution.

• Provide basic technology support including printer setup, meeting room bookings and account creation.

• Receive, distribute and manage mail and courier shipments.

• Track and coordinate the maintenance of physical assets, electronics and other space resources.

• Manage Training Room bookings for meetings, events and community activities.

• Coordinate team schedules to ensure the space is appropriately manned and serviced at all times.

• Coordinate and manage cleaning staff and ensure agreed service standards are maintained.

What You Bring

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• Strong communication and interpersonal skills, with the confidence to engage with members, visitors and external stakeholders.

• A natural ability to build relationships and create a welcoming community environment.

• Strong customer service mindset with a proactive, solution-oriented approach.

• Excellent organization and attention to detail, with the ability to manage multiple operational and community priorities.

• Comfortable supporting events, community activations and ecosystem initiatives.

• Commercial awareness and the ability to recognize potential leads, referrals and opportunities through everyday interactions.

• Ability to work independently, take ownership and follow issues through to resolution.

• Comfortable working in a fast-paced, highly collaborative environment.

• Fluent in Arabic and English, with strong verbal and written communication skills.

• Previous experience in community management, hospitality, customer experience, events, co-working, media, or a similar client-facing environment is a plus.

What We Offer

• A chance to learn in a rapidly growing environment and contribute to Saudi Vision 2030.

• Exposure to diverse teams, both locally and internationally, and the opportunity to work on exciting, future-focused initiatives.

• A dynamic work environment where innovation and proactive action are at the forefront.

• The opportunity to work closely with impact-driving colleagues who inspire you to be the best version of yourself every day.

• Opportunities to grow, develop and learn through collaboration and leadership opportunities.